General terms and conditions

    Definitions

    These General Terms and Conditions apply to all agreements betweenTeamConnect (hereinafter referred to as “TeamConnect”) and customers/participants in delivering services, education, training courses, workshops, webinars and other forms of education and training (hereinafter referred to as “customer”).

    Customer is the natural person who actually participates in the service/ education / training / webinar.

    Information and questions

    Customers can at any time ask questions of administrative nature and obtain information or consult about education possibilities. If the customer does this in writing (by email), the customer will receive a response/reply as soon as possible, but no later than 3 working days after being received by TeamConnect. If the processing of the question takes more than 3 working days, the customer will receive a message with an indication to which the customer can expect a detailed answer.

    Conclusion of the agreement

    The agreement is concluded by following the registration procedure via the website or by email. After registering via the website, the customer will receive a confirmation email. If necessary, TeamConnect will contact the customer about the follow-up.

    A registration is final when the customer has received written confirmation (by e-mail) of the definitive participation.

    After registering for webinars and workshops, the invoice amount must be paid immediately online.

    For services, online tool, education- and training programs, the total invoice amount must be paid within 14 working days after confirmation of receipt, unless agreed otherwise (for example, payment in installments) between TeamConnect and customer.

    Waiting list

    If a training or workshop or webinar is fully booked at the time of registration, the customer will be placed on a waiting list. The customer will receive a digital notification of this.

    As soon as a place becomes available, the first placed on the waiting list will in principle be approached.

    Cancellation workshop / webinar / service by participant/customer

    • In case of cancellation after the invoice has been sent to the participant, € 15.00 administration costs will be charged.
    • Cancellation and cancellation of participation can only be done in writing or by email.
    • Cancellation up to 21 calendar days before the start of the workshop is free of charge (except for the administrationfee, when invoide has been sent)
    • In case of cancellation between 20 and 14 calendar days before the start of the workshop, 50% of the participation costs are due.
    • If you cancel within 14 calendar days before the start of the workshop or withdraw during the workshop, no refund is possible.
    • If you are unable to participate due to compelling private circumstances, you can search for participation on a different date for the same workshops in consultation.

    Cancellation and / or interruption of service/workshop or training by TeamConnect

    TeamConnect has the right – with reasons given – to cancel the workshop/training or refuse participation of a customer, in which case the customer is entitled to reimbursement of the entire amount paid by the customer to TeamConnect. If an activity is canceled, the customer will receive a written message about the possible alternatives.

     

    Special circumstances

    TeamConnect reserves the right to cancel or interrupt in special circumstances, such as the (temporary) closure of the training center by measures imposed by the government, training, (online) workshop or (online) training.

    Payments

    TeamConnect charges the product/service/participation costs by means of an invoice.

    After receipt of the invoice sent by TeamConnect, the customer is obliged to pay the total costs associated with the relevant training within 14 working days after the invoice date.

    Property

    The copyright to the brochures, training materials, handbooks, handouts and any other written materials used in the training, hereinafter referred to as “materials”, is held by TeamConnect, unless another copyright holder has indicated the work itself.

    Without the written permission of TeamConnect, the customer will not publish or multiply in any way data from the materials in any form. The copyright on offers, reports, proposals, etc. that arise from the activities of TeamConnect rests exclusively with janjacobstam.

    The course material provided remains in the possession of the customer.