Ethics and Conditions

We, Dees van de Hoef and Jan Jacob Stam (hereafter referred to as ‘we’) will strive to be an appropriate role model for students and clients in all our trainings and professional activities.

We will act in accordance with the systemic principles of belonging, order and exchange.

We will give our analysis, diagnoses, trainings, coaching and constellations with great care and create a positive learning environment in which teams, students and clients are respected.

We understand that we are considered experts.  We will not use this position to gain unreasonable and unfair advantage, in the form of material, financial, or other favors, from our customers, students and clients.

In case the professional relationship between (one of) us and a person is the trainer-student / coach-client / author-client relationship, we agree to conduct ourselves in promoting this relationship. In case of another relationship than this, we will do our best to balance both relationships.

In case a question from a client (for whatever reason) is not manageable for us, we will take responsibility for this and refer the client to another trainer, coach or other professional.

We will do our best to do business in a truthful, honest way, always trying to create a situation where for both parties give, and take is in balance.

We will present ourselves in an honest, open manner and make no claims about ourselves that are not true.

We will not pirate other people’s work and always quote the source when quoting from other people’s work. We will not allow any copyrighted work, including audio, video, or written material, to be copied without written permission from the owner.

We will ensure that we have transparent financial information on prices and discounts and will handle all financial issues as ethically as possible.

We will ensure the confidentiality of the personal information of our customers, students or clients, unless we are legally obliged to disclose this information or have been given written permission to do so.

We will honestly give our opinion, and in case of less positive statements, make it clear that these are our personal opinions and highlight the other side of the matter. We will not speak ill of other trainers, coaches, systemic colleagues, customers, students or clients.

We will provide the student / client with clear information about the certificates of training we have obtained.

We keep developing ourselves professionally in our profession. We use the possibilities in the field of peer review, supervision, workshops, seminars and training.

We will not issue certificates to students who deal in an unethical way with the material we have provided. We will always act according to our ability to certify these students in a later phase in the future.

When in doubt about a situation or possible contradiction of the rule, we always act in the interest of our client.

2020-05-01 / Last edit: 2023-11-26

 These General Terms and Conditions apply to all agreements betweenTeamConnect (hereinafter referred to as “TeamConnect”) and customers/participants in delivering services, education, training courses, workshops, webinars and other forms of education and training (hereinafter referred to as “customer”).

Customer is the natural person who actually participates in the servic/education/training/webinar.

Information and questions

Customers can at any time ask questions of administrative nature and obtain information or consult about education possibilities. If the customer does this in writing (by email), the customer will receive a response/reply as soon as possible, but no later than 3 working days after being received by TeamConnect. If the processing of the question takes more than 3 working days, the customer will receive a message with an indication to which the customer can expect a detailed answer.

Conclusion of the agreement

The agreement is concluded by following the registration procedure via the website or by email. After registering via the website, the customer will receive a confirmation email. If necessary, TeamConnect will contact the customer about the follow-up.

A registration is final when the customer has received written confirmation (by e-mail) of the definitive participation.

After registering for webinars and workshops, the invoice amount must be paid immediately online.

For services, online tool, education- and training programs, the total invoice amount must be paid within 14 working days after confirmation of receipt, unless agreed otherwise (for example, payment in installments) between TeamConnect and customer.

Waiting list

If a training or workshop or webinar is fully booked at the time of registration, the customer will be placed on a waiting list. The customer will receive a digital notification of this.

As soon as a place becomes available, the first placed on the waiting list will in principle be approached.

Cancellation workshop / webinar / service by participant/customer

• Cancellation and withdrawal from participation can only be done in writing or by email.

• In case of cancellation, a participant may potentially be replaced by another person (this is free of charge).

• In case of cancellation up to 21 days before the start, €50.00 (excluding VAT) administrative fees will be charged. If the participant has paid a registration fee a € 50.00 (excl. VAT) a refund will not be issued.

• In case of cancellation between 20 and 14 calendar days before the start of the workshop/training/program, 50% of the participation costs are due. If a participant has paid a registration fee through Eventbrite, this amount will be reduced from the 50% participation costs.

• In case of cancellation within 14 calendar days before the start of the workshop or withdrawal during the workshop, no refund is possible. Also, no refund will be provided for Eventbrite registration fees. The participant is liable for 100% of the participation costs.

• In the event of being unable to participate due to significant personal circumstances, discussion can be held to explore participation on another date for the same workshops.

• After purchase/registration for workshop participation, the statutory cooling-off period of 14 days applies, starting from the moment of registration.

Cancellation and / or interruption of service/workshop or training by TeamConnect

TeamConnect has the right – with reasons given – to cancel the workshop/training or refuse participation of a customer, in which case the customer is entitled to reimbursement of the entire amount paid by the customer to TeamConnect. If an activity is canceled, the customer will receive a written message about the possible alternatives.

Special circumstances

TeamConnect reserves the right to cancel or interrupt in special circumstances, such as the (temporary) closure of the training center by measures imposed by the government, training, (online) workshop or (online) training.

Payments

TeamConnect charges the product/service/participation costs by means of an invoice.

After receipt of the invoice sent by TeamConnect, the customer is obliged to pay the total costs associated with the relevant training within 14 working days after the invoice date.

Property

The copyright to the brochures, training materials, handbooks, handouts and any other written materials used in the training, hereinafter referred to as “materials”, is held by TeamConnect, unless another copyright holder has indicated the work itself.

Without the written permission of TeamConnect, the customer will not publish or multiply in any way data from the materials in any form. The copyright on offers, reports, proposals, etc. that arise from the activities of TeamConnect rests exclusively with janjacobstam.

The course material provided remains in the possession of the customer.

2020-05-01 / Last edit: 2024-20-01